We try to get CA.CROOKSNCASTLES.COM orders out within 1-3 business days after your shipping & billing has been verified. Holidays and sales may delay shipping times. Orders placed on Fridays after 1PM will be sent out the next business day.

After your order has been placed we are unable to change any items, sizes, or color selections — if this happens, please email us right away at shop@crooksncastles.com and we'll try to our best to make changes. Once you have received a tracking number, your order cannot be changed or cancelled.


We ship via Canada Post. Shipping times will depend upon your service selection. Holidays may affect delivery times. A signature requirement is available if selected, but not applicable on Free Service free shipping.


We only accept merchandise purchased on ca.crooksncastles.com and can't refund shipping costs. Click here for more returns info.